Help and contact

Pending means the customer started paying and has not finished yet: a USSD payment is waiting for them to confirm with their PIN, and a payment link is waiting for them to pay it.

If a USSD payment is not confirmed within 2 minutes, it fails and the customer can dial again. A pending payment is not part of your balance until it is approved.

Authorized means the payment was approved and is waiting for the next settlement. Settled means it has been credited to your Makuta balance.

Settled does not yet mean the money is in your bank. When Makuta pays your balance out to your settlement account is still being defined, so the portal does not promise a date for it.

The next settlement, $14,820.00, is expected tomorrow at 9:00 AM UTC. It credits the payments that are authorized by then to your Makuta balance.

It goes to the Makuta balance first. How often that balance is paid out to your bank has not been decided yet.

The receiving bank refused it. Check the account shown in Settlement account, and send a request if the details look right.

Only users with the Merchant role can change the settlement account, and a change is verified before the next settlement uses it.

An offline terminal cannot take payments. Check that it is switched on and connected to the internet, then restart it.

If it stays offline, send a request below with its code, printed on the device, like T-005.

Refunds and disputes cannot be started from the portal yet. Send a request with the transaction reference and support will take it from there.

The reference is on the payment's page in Transactions and starts with MKTA.

The legal name, tax ID and registered address were checked when the account was opened, so they are locked in Business details.

To correct one, send a request with a document that shows the change.

A restricted service is missing something only Makuta can clear. Its page lists what is missing and what to send.

Users with the Dealer, Merchant or Point of sale role invite people from Users, and choose their role and which points of sale they see.